OUR ENROLLMENT TERMS AND CONDITIONS

A. DEFINITIONS

“Agent” means a company or natural person duly authorized by Accel Asia Inc., doing business as Accel Institute (“Accel”, “we”, “us”, or “our”), to advise on Courses, and sell Courses, on behalf of Accel, as listed on the official Accel website and updated from time-to-time; “Authorized Partner” means a company or natural person duly authorized by Accel to provide some or all services on behalf of Accel, as listed on the official Accel website and updated from time-to-time; “Course” means any course, unit or subject that you purchase from Accel, Agent, or Authorized Partner. “Enrollment” means your enrollment in any Course and is subject to:

You provide all the necessary information to enable Accel, Agent, or Authorized Partner to facilitate and confirm your application for enrollment in a Course.
You confirming any requested information to determine Course suitability
Payment of the Course fees.
Final approval of your enrollment by Accel.

“Accel” or “We” means Accel Asia Inc. Accel considers a Minor to be a person under 18 years of age.

B. ENROLLMENT

All enrollments are subject to the final acceptance of Accel. Agent or Authorized Partner may act on behalf of Accel in this regard. We may choose not to accept enrollment at any time, for any reason. You must supply Accel with accurate information that is not false or misleading. Any false or misleading data deliberately provided to Accel, Agent, or Authorized Partner is considered fraudulent behavior and may constitute an offense. In such cases, Accel reserves the right to refer the matter to the relevant authorities and/or terminate all services to you. If you need to change any information, you may do so by contacting us via info@accelinstitute.org

C. AGE

A person who is a Minor at the time of enrollment, requires the permission of an authorized parent or guardian. Accel may refuse to enroll a Minor in the case that We believe the course would not be appropriate for the Minor. Once your course starts, you will be required to participate in the course in order to successfully complete your Course. Participation includes consuming the prescribed course material, engaging in online classes, and completing assessments, exercises, and activities. Some or all of these may be compulsory in order to be considered to have successfully completed your course of study with Accel. If you are unsure of your progress, having difficulty completing your course, or are not happy with your teacher, please get in touch with us at info@accelinstitute.org

D. USE OF IMAGES, VIDEOS, SOUND RECORDINGS, AND/OR YOUR LIKENESS

As part of your studies with Accel, you may be required to create, record, edit, and/or submit text and/or video and/or audio. Such data or recordings may include personal information and the pictorial and/or audio-likenesses of yourself and others. By enrolling, you agree to the storage, transmission, and use of this data and your likeness, which may include transmission over the internet and/or posting on social media. Accel reserves the right to share any captured data with your classmates, other groups of students, Accel staff, Accel teachers, Accel support, Agents, and Authorized Partner. However, if you prefer that this doesn’t happen, you must notify Accel in advance by contacting us at info@accelinstitute.org Accel services or equipment may not be used to record other people without their knowledge, nor to store or transmit images, likenesses, or audio of people, including yourself, indecently dressed, insufficiently clothed, acting inappropriately including using profane language, symbols or gestures, or using language, symbols or actions that could be assumed by a third party to be offensive or upsetting, or is illegal in your jurisdiction. Hate speech and offensiveness against gender, religion, color, race, country/region of origin, nationality, or sexual orientation is expressly forbidden on any of the Accel services. Any such activity may result in sanctions against the student, which may include but not be limited to suspension or expulsion and/or referral to the appropriate authorities. Accel will be the final arbiter of what is considered to be offensive.

E. FEES

Although we may provide you with different ways to pay for a Course, not every payment method may be available in every jurisdiction. Receiving Course payment for Accel may be delayed due to reasons including but not limited to the transmission of fees from Agent to Accel, weekends, public holidays, and bank transmission. This may cause some delay for Accel to provide Course services to you. Accel will not be held responsible for any Course services delays. Payment methods may vary and may include fees imposed by your bank and/or payment provider. Fees may also be charged in a currency that is different to the currency used by you, in which case a currency conversion fee may be levied by your bank or payment provider. In such cases, We will not be providing any compensation or discount. Please check with your bank or other payment provider before using these payment methods as it is your responsibility. Unless explicitly provided, Accel does not extend credit, so please ensure all fees are paid prior to the commencement of your course. If you are facing difficulties regarding fee payment, please contact us at info@accelinstitute.org

F. COURSE DURATION

Accel courses have a fixed duration that is not extendable. The start and end dates are listed for you prior to your enrollment so that you can plan your study. If you find the duration is insufficient, please contact us at info@accelinstitute.org

G. COURSE CANCELATION

In the event that Accel may have to cancel a course prior to commencement, you will be issued a full refund. The refund will be paid to you via the payment method in which Accel received the money and in the currency in which Accel billed you.

H. TRANSFERS

Course transfers may be made within three months of enrollment, provided the Course fee is paid in full. There is no additional Course transfer fee charged. To facilitate a Course transfer, contact us at info@accelinstitute.org

I. DELIVERY OF SERVICES

The delivery of services may be provided to you by Authorized Partner in any jurisdiction. This may require the transmission of data, including your personal aata, across international boundaries and between Accel and Authorized Partner. We may need to do this in order to provide services to you. By enrolling in a course, you agree to the transmission and storage of any such data.

J. ERROR IN YOUR COURSE

Any errors notified via email to Accel will be handled in accordance with Accel quality management processes. We will not be held liable for errors or inconsistencies in course material or advice given. For all course feedback, contact us at info@accelinstitute.org

K. SERVER AVAILABILITY, APPS, AND DATA STORAGE

In the event of a power outage, server failure, or app failure, Accel will not be held liable for any loss of information or Course data.

L. NO GUARANTEE OF A JOB OR ACCREDITATION OUTCOME

Accel, Agent, or Authorized Partner do not guarantee a job or accreditation outcome after Course completion.

M. NO RESPONSIBILITY OR LIABILITY FOR INDIVIDUAL ACTIONS/DECISIONS

Accel, Agent, or Authorized Partner is not responsible or liable for actions/decisions taken by individual students after consuming any/all the teaching materials on the platform. Accel, Agent, or Authorized Partner is only responsible to provide the mentioned services per offering and is not obliged help students take decisions/actions. Accel, Agent, or Authorized Partner take no responsibility and cannot be held liable for individual decisions/actions by students before/during/after a service offering.

N. YOUR DISCLOSURE TO US

If anything occurs during your study that may prevent or impede your study, you must disclose the information via email to Accel, prior to Course commencement, by contacting us at info@accelinstitute.org

O. REFUND POLICY

Each refund request will be processed on a case-by-case basis by Accel. To initiate a refund, contact us at info@accelinstitute.org

P. DISABILITIES

Accel will not incur additional costs of interpreters, aid workers, computer hardware or software, prostheses, hearing aids, braille devices, translations, software modifications, or any other modifications or support services required. Please inquire with your local disability or special needs support services. However, we may be able to make reasonable adjustments and accommodations to meet such needs.

Q. COURSE LANGUAGE AND PREREQUISITE SKILLS

Depending on the country of operation, Accel courses may be delivered in one or more languages, as listed on the Accel website. With the exception of courses that are explicitly marketed as suitable for children, all Accel courses require the learner to have the ability to read, write, and communicate in the scheduled languages to a Grade 10 level. Most courses will require the use of a computer (MacOS and/or Windows). It is assumed that you are able to operate a computer, connect to the internet, and use basic applications. By enrolling in the course, you hereby confirm that you consent to these terms.

R. GRIEVANCE AND APPEALS PROCEDURE

In the event that you have a complaint about Accel, Accel staff, Accel teachers, Accel Course content, or Accel assessment, the following procedure will apply: Step 1: Please communicate your concerns directly with your teacher or Community Manager (this may be done via private message); Step 2: If your issue is not resolved, or is an issue with your teacher or Community Manager, email info@accelinstitute.org detailing your complaint. We will respond to you within 24 hours.

S. STUDENT SUPPORT

All student inquiries, complaints, and feedback must be sent via email to info@accelinstitute.org

T. COOKIES

We employ the use of cookies. By accessing https://www.accelinstitute.org and all associated sub-domains, you agree to use the Accel website cookies, in agreement with the Accel Privacy Policy. Accel may use website cookies to retrieve a user's details during each visit. Cookies are used by the Accel website to enable the functionality of certain areas to make it easier for people visiting our website. Authorized Accel affiliate/advertising partners may also use cookies. By filling a form, purchasing or subscribing on the Accel website, you agree to receive emails from Accel about upcoming classes, curriculum information, new course and community launches, upcoming events, and relevant offers. You can withdraw this consent at any time by following the “unsubscribe” link in the emails you receive from us.